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A: Firstly, we guarantee that the different color hair is not synthetic or animal hair. We can never accept to mix synthetic or animal hair to ruin our reputation. The fact is thehair may turn out different colors when we color it if it has been dyed on head before donation. That is , the dyed and undyed raw hair cannot take the color at the same time and pace to cause the problem. If we only pick up complete virgin hair which is never been processed even before donation, the price will go up dramatically. We didn’t do like that since almost all the customers are happy with current quality and price.So please don’t be alarmed.
We well noted the problem you mentioned and we will have our technician to check it and do the test strictly. We haven’t received such a compliant for a long time, so I believe it is just a rare instance and will not happen on most items. Please don't worry too much.
I will give you further feedback very soon.