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A: We are sorry for the trouble. Please don’t worry if only one or two of your customers complain. Some customers don’t know how to care the hair properly, and some dye or curl the hair mistakenly, and also some others are a kind of picky. You know even our own hair can tangle a bit after sleeping or swimming. The hair may flow again if you have some patience to comb it from bottom to top. Of course we are always responsible for our products and we may exchange the hair free of charge or accept a refund without hesitation if the tangling is caused by a quality problem.
We would appreciate it very much if the customers may offer us videos or pictures to help judge the reason of tangling.
Yes tangling is the most popular problem we met in hair business, and we are doing everything we can to control the tangling risk. We do destructive text of hair every week to reduce the possibilities of tangling caused by all kinds of reasons. Please trust us and let's work together to make our clients happy.