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A: We are sorry to bring you the trouble. It happens in the first few washings sometimes.
If you used to dye your own hair you must have the experience that the hair may lose some color when you wash it for the first one or two times even if it is top quality tint and you have it dyed in a top hair salon. So please don’t worry about that. Of course we should wash out all the excessive colors before the hair is shipped out. It is our job. We will pay enough attention to it in future and make sure you have a better shopping experience.